Skip to main content

Real prices. Real reviews. No sales calls.

Seniorcarez

Report a concern

A complaints page that nobody can find is the same as no complaints process. This one is linked from every booking.

If someone is in immediate danger

Call 911. Then call us on 1-888-555-0142 and we will help with whatever comes next.

  • A provider contacted me without permission

    What to send us
    Tell us the provider, roughly when they called, and how they got your number if you know.
    What we do
    We suspend the listing the same day and ask them to account for it. If they cannot, the listing does not come back. There is no warning step — this is the one rule the whole product rests on.

  • The bill does not match the posted rate

    What to send us
    Send us the invoice and we will compare it to the rate card they published here.
    What we do
    If it does not match, we side with you. The provider either corrects the invoice or comes off the site, and we re-check every other rate they have published.

  • The care is not good enough

    What to send us
    Tell us what happened — missed visits, rushed care, someone who did not know what they were doing.
    What we do
    We raise it with the provider, record it against the listing, and tell you what they said. Patterns across families change a provider's verification status.

  • I think someone is being harmed or exploited

    What to send us
    Phone us. Do not use a form for this.
    What we do
    We will help you contact the right authority and we report it ourselves where we have grounds. We will tell you when we have done that. If someone is in immediate danger, call 911 first.

  • Something on this site is wrong

    What to send us
    A price, a wait time, a guide, an accessibility problem — tell us which page.
    What we do
    We fix it and say when it was fixed. Guides carry a sign-off date so you can see whether a correction has landed.

How to reach us

A person reads every one of these. We reply within one working day, and same-day for anything about safety.

Call 1-888-555-0142Email usWhatsApp

Reporting a concern never affects your booking, and the provider is never told who reported unless you ask us to say. See our review and verification policy.